Job Description

Requisition Number

Post Date

Director, Engagement and Membership



Title: Director, Engagement and Membership
Position Type: Full-Time
Location: Washington, DC

What we do and offer our team

AGU is a global community of 130,000 Earth and space scientists, advocates and experts. As the Director, Engagement and Membership, you will support a dynamic association that publishes peer-reviewed journals and scientific books and convenes the largest Earth and space science meeting in the world. Through our initiatives, such as mentoring, professional development and awards, AGU upholds and fosters an inclusive and diverse scientific community.

AGU offers our employees great benefits, including flexible work schedules, retirement savings options, as well as health, dental, life and disability insurance. AGU also provides exciting opportunities for professional development and tuition support.

AGU’s Workplace Values

We believe in accountability and ownership of work, by taking responsibility for decisions and results. We believe in member and customer service, and that they come first through providing high quality service.

We believe in excellence and giving it our all, through striving to be outstanding. We believe in integrity by doing the right thing, we achieve this by being honest and fair.

Our teams believe that with teamwork together we achieve more, we achieve this through collaboration. We believe in respect, that you earn it and give it, by open communication and collaboration.

What the Director, Engagement and Membership does

The Director, Engagement and Membership position is key in assisting AGU to promote discovery in Earth and Space science for the benefit of humanity by being strategic and operational in focus. The Director, Engagement and Membership will play a pivotal role in executing the new vision for affiliation and engagement at AGU. In collaboration with the VP, Affiliation, Engagement and Membership, the Director will create meaningful programs and initiatives to increase membership and support a broader community. The Director will evaluate, design, develop, and coordinate projects and will lead initiatives to improve service and quality for members and affiliate groups.

* Collaborates with VP, Affiliation, Engagement and Membership and members of the Senior Team to articulate AGU’s member value proposition and position AGU membership to appropriate audiences.
* Provides strategic input and oversight of the activities related to AGU member acquisition, onboarding, retention, dues structure, multi-channel renewal, budgeting, and communications needed to achieve AGU’s Strategic Plan and organizational membership goals.
* Oversees, directly supervises and sets strategic direction for Membership team recruitment, retention, and recognition to meet or exceed annual revenue targets.
* Provides strategic guidance, support, and resources to Sections leadership consistent with AGU mission and vision. Establishes and manages productive relationships with Section leaders to enhance the connection between AGU and each Section.
* Directs projects coming out of the Member Services and Honors/Sections teams from inception to closure, ensuring that all relevant tasks are completed by targeted deadlines and project team members (internal and external) receive the level of support necessary to effectively execute the work of the Sections.
* Works with Meetings team to produce/coordinate special programming for Sections during meetings (e.g. Fall Meeting, Ocean Science Meeting, etc.)
* Works with the Director, Leadership and Volunteer Services to develop leadership orientation materials and evaluation processes. Recommends improvements to processes and structure whenever appropriate.
* Works with Marketing/Communications team to develop membership marketing and promotional materials, including applications, welcome kits, certificate, and other collateral.
* Works with staff on communicating member needs, services and pertinent information for website, newsletters, and other communication vehicles.
* Oversees tracking of member involvement in programs and services.
* Works with Member Services team to develop and coordinate regular mechanisms to monitor member satisfaction and solicit feedback and suggestions.
* Other duties as assigned.

What the Director, Engagement and Membership brings to the team
* 10+ years with Bachelor’s degree; 8+ years with Master’s degree in business, marketing or related field, or equivalent combination of education and experience.
* Experience leading cross-functional data management programs involving the coordination with multiple stakeholders.
* Experience coaching and developing staff.
* Experience in change management is strongly preferred.
* Experience managing budget is a must.
* Experience setting and achieving annual revenue targets.
* Experience developing and implementing programs is strongly preferred.
* Previous experience working in a membership organization environment is preferred.
* Proven track record in the ability to grow and retain membership through testing innovative and creative membership concepts, analyzing membership data, and setting specific and measurable goals for the membership programs.
* Strong interpersonal and relationship-building skills; talented at building consensus, inspiring others to action and leading cross-functional work teams, both with and without explicit authority
* Ability to multitask under the pressing deadlines.
* Strong listening and coaching skills.
* Superior management and analytical skills; ability to influence and engage direct and indirect reports and peers.
* Ability to exercise highest level of discretion on both internal and external confidential matters, and to maintain high level of confidentiality, included but not limited to strategic planning initiatives, contracts, budgeting, and personnel matters.
* Experience and in-depth knowledge of computer systems and demonstrated proficiency with MS Office (Word, Excel, PowerPoint), business intelligence tool Tableau, SPSS, mapping and database management applications.
* Demonstrated attention to detail.
* Strong verbal and written communication skills.
* Effective project management skills; knowledge of project management software.
* Demonstrated ability to plan, analyze and coordinate activities.
* Ability to strategically solve problems and make effective decisions.
* Demonstrated flexibility and creativity.
* Ability to drive and manage change.
* Ability effectively turn things around and drive for results.
* Ability to travel.

To Apply:

For consideration, please submit your cover letter and resume to

The successful candidate for this position will be subject to a pre-employment background check.

AGU proudly offers a casual work environment, excellent compensation, generous work-life opportunities, and an outstanding benefits package.

AGU is an Equal Opportunity/Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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